Privacy Policy - Legal Notes

Tel-jeunes  is committed to protecting the privacy and personal information of its employees, beneficiaries, donors and other interested parties. We are aware that to maintain the public’s trust, we must be transparent and responsible in managing the information gathered and contained in our files.

In our various projects and activities, we often gather and use personal information. Everyone from whom we collect this information may expect it to be carefully protected and used with their consent.

Personal information is any data leading to the identification of a person. This could be name, home address, telephone number, age, sex, marital or familial state, identification number, financial information, information regarding a donation, level of education, etc. All personal information will be processed as sensitive data.

When residential contact information is used for both business and personal contact information, we consider that the data provided to be business contact information. As a result, it is not subject to the same protection as personal information.

When someone ask for online help on teljeunes.com, we need a few basic information: sex, age, region, email. This will allow us to process the request and ensure follow-up with strict compliance with our safety procedures.

Access to this data is limited to a group of employees specifically assigned to the processing of online intervention made via teljeunes.com, and is available to them uniquely in carrying out their work.

We only use the information you send us to proceed an intervention, to illustrate situations regarding our website and to collect demographic information about help requests we have.

At no time is your personal information made public or sold or communicated to a third party without your knowledge, except if we are legally obliged (via testimony in court, interrogation, request for documents, subpoena, civil proceeding request or otherwise following order from a competent court or to adhere to the applicable conditions imposed by a government organization or other regulatory authority, or other legal obligations).

When you ask for help on Tel-jeunes' websiteorsque vous procédez à une demande d'aide sur le site de Tel-jeunes, your information will be securely transmitted over the internet for the duration of the process.

Our web server automatically recognizes the IP address of each visitor to our site. It does not recognize email addresses. We use visitors’ IP addresses to diagnose problems on our server and administer our website. We use your IP address to collect general demographic information, which is then eliminated. We use cookies to improve our website content and facilitate access to it (see the section below for more details).

The data gathered and used via this site must be provided voluntarily by users. When a user sends us his or her information to sign up for a newsletter or request the organization’s assistance, we process this data like all other personal information gathered as part of other activities or by other methods, and we treat it as if the person had authorized its use and collection.

We use a secure protocol; all data is made secure by password. Our software is updated regularly to maximize the protection of data.

Our site contains links to other sites. The Fondation Tel-jeunes is not responsible for the confidentiality practices or content of these other sites. Please note their privacy policies for more information.

A cookie is a small text file that’s saved on your browser and stores information as you navigate the internet. They were invented to count how many web browsers visited the Internet’s first websites. For example, a cookie may contain a unique number attributed to you. This number allows us to recognize your browser without being able to establish your identity.

When you visit a website that uses cookies, your web browser stores a cookie on your device. If you come back, the cookie recognizes your unique identifier and you’re considered a repeat visitor. They become the building blocks of your browser’s memory.

Every time you interact with Fondation Tel-jeunes online, you create data and we send you data. This basic exchange of information is how the internet works. Without it, there is no internet.

Active exchange

• Which site you visit
• What written, video and audio content you consume
• Which content you share

Passive exchange

• Your location, not your exact contact information
• What kind of device and browser you use
• Your IP address

The information you create doesn’t have any indicator of who you are, personally. It helps us know what you’re interested in.

Your data is valuable and we believe you should have a say in how much you share with us. Please follow the information below to activate or desactive some of our cookies. The strictly necessary cookies cannot be desactivated.

If you do choose to download a cookie blocker, please note that these tools will stop some of our products from working properly, if not entirely, on your computer. Specifically, your access to audio and video content, location-based services, search features, registration, sign-in and commenting may be affected.

If you decide to use a cookie blocker, please include Google Analytics to the list of authorized cookies so that we can receive the minimum of information about the use of our websites.

Your personal information is always protected. We use strict rules to protect the data you give us access to so that you can enjoy the service you have asked for. This rules are consistent to the personal data protection levels required by law.